At Aniora, we understand the importance of prompt and efficient delivery of our products. Our customers’ satisfaction is our top priority, and we strive to process and ship your orders as quickly as possible. We want to ensure that you receive your candles in a timely manner and in perfect condition.
Order Processing: All orders are processed within 1-3 business days, pending availability and credit verification. We work diligently to ensure that your order is packaged and shipped as soon as possible. However, please note that during peak seasons such as holidays, processing times may be longer.
Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. We offer standard and expedited shipping options for your convenience. You can choose the shipping option that best suits your needs during the checkout process.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This email will also include the estimated delivery date and any additional information you need to track your package.
Shipping Delays: We are not responsible for any shipping deliveries that may be affected by natural occurrences, strikes, or other delay beyond our control. We will do our best to provide you with the most accurate and up-to-date delivery information, but please note that delivery times are estimates and not guaranteed.
PO Boxes: We do not ship to P.O. Boxes. Please provide a physical address for shipping during the checkout process.
International Shipping: For International shipping you have to get in touch with us before placing an order
In-Store Pickup: If you live near our physical location, you can choose to pick up your order in-store. You will receive an email notification when your order is ready for pickup. Please bring a valid ID and your order confirmation when you come to pick up your order.
Damaged or Lost packages: We take great care to package your candles securely to ensure that they arrive in perfect condition. However, in the unlikely event that your package is damaged or lost in transit, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
Return and Exchange: We accept returns and exchanges within 14 days of receipt of your order, provided that the candles are unused, undamaged and in their original packaging. Please contact us at email@example.com for more information on our return and exchange policy.
In conclusion, at Aniora, we are dedicated to providing our customers with the best service possible. We understand the importance of timely and efficient delivery, and we strive to make sure that your candles arrive in perfect condition, and in a timely manner. If you have any questions or concerns about your order, please don’t hesitate to contact us at firstname.lastname@example.org.